We're Here to Help

Support &
Contact Us

Our Australian-based team is ready to help you get the most out of Get360. Choose the channel that works best for you.

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Live Chat

Chat with our team directly from the platform or website. Available Monday–Friday, 9am–6pm AEST for fast answers.

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Submit a Ticket

For detailed questions or technical issues, submit a support ticket and we'll get back to you within one business day.

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Onboarding Call

Book a free onboarding call with our team. We'll walk you through the platform and get your account fully configured.

Book a Call

Send us a message

Fill in the form and we'll get back to you within one business day.

Get in touch

We're a small, dedicated team committed to making sure every Get360 customer succeeds. Reach out anytime.

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Email Us

[email protected]

Response within 1 business day

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Live Chat Support

Available Mon–Fri, 9am–6pm AEST

Average response time under 5 minutes

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Australian-Based Team

We understand how Australian businesses operate. No offshore outsourcing — real local support.

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Book an Onboarding Call

New to Get360? Book a free 30-minute call and we'll set your account up together.

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Support Hours (AEST)
Monday – Friday 9:00am – 6:00pm
Saturday 10:00am – 2:00pm
Sunday Closed
Email tickets accepted 24/7. Urgent issues responded to outside hours where possible.
Quick Help

Common questions

Check these before raising a ticket — most questions are answered here instantly.

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How do I get started?

Sign up for your plan, then book a free onboarding call. We'll help you import contacts, set up your pipeline, and build your first automation.

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How do I import my contacts?

Go to Contacts → Import → Upload CSV. Map your columns to Get360 fields and click import. We also assist with migration during onboarding.

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How do automations work?

Go to Automation → Workflows → Create New. Pick a trigger (form submit, tag added, etc.), then add actions like send SMS, move pipeline stage, or wait.

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How do I manage my billing?

Go to Settings → Billing. You can update your payment method, view invoices, or upgrade/downgrade your plan at any time.

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How do I connect my email?

Go to Settings → Email → SMTP/Mailgun. You can connect your own domain email (e.g. Gmail, Outlook) or use our built-in sending service.

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Can I cancel my subscription?

Yes. Cancel anytime from Settings → Billing → Cancel Subscription. Your account remains active until the end of your billing period. No questions asked.

Ready to see Get360
in action?

Start your free trial today or book a demo with our team — no pressure, no obligation.